We are happy to offer refunds/returns on items that are faulty or damaged on arrival.

We only stipulate that a request for a refund/return be filed within 14 days of your purchase.

If you would like to file for a refund/return, simply send us an email: help@budbuddy.co.nz, or leave a message via the 'Contact Us' Button - and we'll get it sorted out for you ASAP :)

Note that we won't be able to cover damage caused by the user, unless it was due to the product malfunctioning because of a manufacturing defect.

We also cannot provide refunds if the item is found not to be defective when returned to us.